Return & Refund Policy

Return Window & Eligibility

We want you to be completely confident in the quality of every industrial spare part you order from Tulsi Engineers. Unused, unopened standard catalog boiler spares in their original manufacturer packaging with all labels, seals, accessories, and documentation intact may be returned within 7 calendar days from the date of delivery.

All returns require prior authorization with an official Return Merchandise Authorization (RMA) number issued by our customer support team before dispatching goods back to our facility.

Damaged, Defective or Transit Issues

If an item arrives damaged in transit, possesses manufacturing defects, or does not match your order specifications, please notify us within 48 hours of delivery.

To expedite your claim, share clear photographs or video showing the outer parcel packaging, shipping label / courier AWB docket, and the affected spare part with serial number to info@tulsiengineers.com or call our support desk.

Upon rapid verification, Tulsi Engineers will arrange reverse pickup and provide an immediate replacement or a 100% full refund, including original shipping charges.

Non-Returnable & Non-Refundable Items

To ensure uncompromising plant safety and strict compliance with Indian Boiler Regulations (IBR), the following categories cannot be accepted for return or refund:

• Spares, valves, or fittings that have been installed, mounted, welded, cut, pressure-tested, or operated under steam/water pressure.

• Custom-fabricated, made-to-order, or non-catalog items, including custom-cut spiral wound gaskets, customized level gauge glasses, fabricated sight glasses, and custom control panels.

• Electrical, electronic, and burner spares (including ignition controllers, flame sensors, photocells, and electronic level probes) once factory seals or anti-static packaging have been unsealed.

• Products returned without original manufacturer test certificates, IBR Form III-C certificates, or identification nameplates.

Return Process (RMA Procedure)

Step 1: Contact our support desk via email at info@tulsiengineers.com or phone at +91 79485 58440 / +91 70431 42440 with your Order Number, part details, and reason for return.

Step 2: Our technical team will review your request and issue an RMA number along with return dispatch guidelines within 24 business hours.

Step 3: Pack the spare securely in its original packaging with protective cushioning and clearly mark the RMA number on the outer parcel label.

Step 4: Dispatch the parcel through a trackable courier service to our Ahmedabad warehouse, or hand it over if a reverse pickup has been arranged.

Warehouse Inspection & Quality Verification

All returned shipments undergo thorough technical inspection at our Ahmedabad warehouse within 48 to 72 hours of receipt.

Our quality control engineers inspect the part for signs of installation, physical damage, component tampering, and verify that serial numbers and test certificates correspond with original order records.

Refund Timelines & Payment Modes

Once your return passes inspection, refunds are processed immediately as follows:

• Online Prepaid Orders (Razorpay / Credit Cards / Debit Cards / Netbanking / UPI): Refunds are initiated within 48 hours and credited back to your original payment source within 5 to 7 business days as per banking clearing cycles.

• Cash on Delivery (COD) & Direct Bank Transfers: Refunds are credited directly to your business or individual bank account via NEFT / RTGS within 3 to 5 working days upon receiving your bank account details.

Shipping Charges for Returns

If the return is caused by a damaged shipment, manufacturing defect, or our dispatch error, Tulsi Engineers covers the complete cost of return freight and outbound replacement shipping.

If the return is requested due to a customer ordering error, excess site stock, or change of plant specifications, the customer is responsible for safe return courier freight to our Ahmedabad warehouse.

Order Cancellation Policy

Orders for standard catalog items can be cancelled free of charge at any time prior to warehouse packaging and dispatch.

Once an order has been dispatched and handed over to the courier or transport company, cancellations are treated under the standard return policy and will be subject to courier return and handling charges.

Warehouse Return Address

Tulsi Engineers (Returns & RMA Department)

Tulsi House, Old Lati Bazaar, Near Central Bus Stop Gitamandir, Kankaria, Ahmedabad - 380022, Gujarat, India.

Helpline: +91 79485 58440 / +91 70431 42440 | Email: info@tulsiengineers.com